Ticket vending machines
Purpose / Description
The DKV zrt. installed 10 ticket vending machines along the 2nd Tram line as part of the project called "Debrecen urban tram network improvement (Line 2)." With the machines in service, normal and season tickets can be purchased easily and in a simple manner 24/7.
Process / Execution
The machines, apart from dispensing tickets, also provide general information in multiple languages about the public transportation fare vouchers, the terms and conditions of their purchase, usage, and validity. These services are accessible at 10 different stations. The machines commissioning started on July 6, 2015, and during the 30-day test period, passengers could use the machines in their fully operational state.
Requirements
The project was realized from the tender funds of "Debrecen urban tram network improvement (Line 2)" - KÖZOP-5.2.0-07-2008-0001.
Partners involved
DKV Debreceni Közlekedési Zrt., AQUIS IT Services Kft.
Results
The use of the non-stop, touchscreen machines is extremely easy; with a few taps, passengers can buy nearly any fare vouchers usable on DKV zrt. transports. The machines accept coins and high-denomination banknotes, providing change if needed, and also accept credit cards. Additionally, the machines can dispense simplified invoices when an account number is entered. Passengers and companies can acquire this account number via prior registration at Customer Service. By entering this account number, an invoice can be printed with a single button press after purchase.
Summary
The installation of ticket vending machines was an essential step in developing an efficient and simple public transportation system, a crucial element for creating a livable city. The machines are user-friendly for locals, students, and tourists visiting from abroad, as tickets can be purchased in 8 languages. The project supports tourist information and has the potential for expansion with additional services requiring secure paper printing.